Ruby Fortune Casino: Fix Stuck KYC, Pending Withdrawals, and Missing Bonuses

You assume that sending a clear photo of your ID once is enough to pass verification, but the screen keeps showing “pending” or “rejected,” and your withdrawal stays locked. The most common cause is a mismatch between the details on your document and the details on your Ruby Fortune Casino account, or a photo that fails the automatic quality check.

Identity verification stuck or documents rejected

You upload your ID or proof of address, and the status stays on “pending” for days or flips to “rejected” without a clear reason. This usually happens because the document details do not match your account details, the photo is blurry or cropped, or the document type is not accepted.

• The name, date of birth, or address on the document differs from what you entered at Ruby Fortune Casino.
• The photo is blurry, has glare, or cuts off an edge of the document.
• You sent a document type that the casino does not accept for that check.
• The document has expired or is close to its expiry date.
• You opened the account with a nickname or shortened name instead of your full legal name.

1. Open your profile and compare your full legal name, date of birth, and address with the details on your ID.
2. If anything differs, correct your account details before uploading again.
3. Take a new photo of your ID in a well-lit room without flash.
4. Place the document on a flat, dark surface so all four corners are visible.
5. Make sure no text or photo is covered by your fingers or a shadow.
6. Upload the front and back of your ID if the document has information on both sides.
7. For proof of address, use a document that shows your full name and address clearly.
8. Check that the document is recent enough for the casino’s checks.
9. Submit the files in a common format such as JPG or PDF.
10. Do not crop or edit the images before uploading.
11. Wait for the review to finish before sending the same documents again.
12. If the status says “rejected,” read the reason shown next to the document.
13. Fix only the issue mentioned, then upload a fresh copy.
14. Keep your account details unchanged while a verification review is in progress.
15. Do not open a second account to bypass the check.
16. Use the same name and address on any payment method you add later.
17. Contact support only after you have uploaded corrected documents and the status has not changed.

Contact support when you have uploaded clear, matching documents and the status still shows no progress after a reasonable wait.

Withdrawal pending longer than expected

You request a withdrawal, and the status sits on “pending” while your balance does not change. This is usually caused by an unfinished verification check, a bonus that still has conditions attached, or a payment method that does not match your account name.

• Your identity verification is not complete, so the withdrawal is held.
• You claimed a bonus and have not yet met the play conditions tied to it.
• The withdrawal method is not the same one used for your deposit.
• The name on the payment method does not match your Ruby Fortune Casino account.
• You requested a second withdrawal while the first one is still being reviewed.

1. Open your withdrawal history and note the exact status shown.
2. Check your profile to confirm that identity verification is complete.
3. If verification is pending, finish that step first and wait for approval.
4. Review any active bonus and confirm that its play conditions are met.
5. Cancel the pending withdrawal only if you intend to keep playing with that balance.
6. Make sure the withdrawal method matches the method you used to deposit.
7. Confirm that the payment method is in your own name.
8. Remove any saved payment method that belongs to someone else.
9. Do not submit a second withdrawal request while the first is pending.
10. Check that your account has no unresolved security flags.
11. Log in to https://rubyfortunecasino-ca.org/ and review the withdrawal section for any message about your request.
12. If a document is requested, upload it once and wait for the review.
13. Keep your contact details up to date so you receive any status message.
14. Avoid changing your password or payment details during the review.
15. Note the date you submitted the request for your own records.
16. Contact support if the withdrawal stays pending and no document request or reason is shown.
17. Provide your username and the withdrawal reference when you contact support.

Contact support when the withdrawal remains pending with no explanation and all verification and bonus conditions are already met.

Deposit left your bank but not on your casino balance

Your bank shows the payment as completed, but the casino balance does not include it. The usual reason is that the payment is still being processed between the bank and the casino, or the deposit was sent with a method that needs manual matching.

• The payment is still in transit between your bank and the casino.
• The deposit was made with a method that requires manual review.
• You used a payment method that is not in your own name.
• The deposit amount triggered an additional security check.
• You deposited while a bonus was active and the funds were split or held.

1. Check your bank statement again to confirm the payment status.
2. Note the exact amount, time, and reference of the deposit.
3. Log in to your casino account and refresh the balance after a short wait.
4. Do not repeat the deposit while the first one is still being processed.
5. Confirm that the payment method used is in your own name.
6. Check that the deposit was sent to the correct account details.
7. Review any active bonus to see if the deposit was applied to it.
8. If the deposit was made with a method that needs review, wait for that review to finish.
9. Keep the bank confirmation or receipt ready.
10. Do not open a new account to report the missing deposit.
11. Use the same account where the deposit was made.
12. If the balance still does not update, contact support with the deposit reference.
13. Send a screenshot of the bank transaction if support asks for it.
14. Do not share your card number or full bank details in a message.
15. Wait for support to confirm the matching of your payment.
16. If the deposit is returned by your bank, the casino balance will not change.
17. Contact support when the bank confirms the payment left your account and the casino balance still shows nothing after a reasonable wait.

Contact support when your bank shows a completed payment and the casino balance has not changed after you have checked your bonus and payment method details.

Welcome bonus or free spins not credited

You sign up or make a qualifying deposit, but the welcome bonus or free spins do not appear in your account. This often happens because the bonus was not selected before the deposit, the deposit method was excluded, or the bonus was already claimed on another account.

• You did not select or enter the bonus offer before making the deposit.
• The deposit method you used is not eligible for the welcome bonus.
• You have already claimed a welcome bonus on another account.
• The bonus code was typed incorrectly or left blank.
• The free spins are tied to a specific game that you have not opened yet.

1. Check your bonus history to see whether the offer is listed as claimed or pending.
2. Confirm that you entered the bonus code correctly before the deposit.
3. Make sure you selected the welcome offer before confirming the deposit.
4. Review the deposit method you used and whether it qualifies for the bonus.
5. Check that this is your first welcome bonus at Ruby Fortune Casino.
6. If you have another account, close it and use only one account.
7. Look for the free spins inside the game they are tied to, not in your main balance.
8. Open the eligible game and check for a spin counter or bonus symbol.
9. Confirm that your deposit was completed and not left pending.
10. Do not make a second deposit hoping to trigger the bonus again.
11. If the bonus is listed as pending, complete any required profile fields.
12. Make sure your identity verification is not blocking the bonus.
13. Keep a record of the bonus code and the deposit reference.
14. If the offer still does not appear, contact support with those details.
15. Do not claim a different welcome offer on the same account.
16. Wait for support to confirm whether the bonus can be added manually.
17. Contact support when the bonus is missing and you have confirmed the code, deposit method, and first-account status.

Contact support when you have checked the code, the deposit method, and your account history, and the bonus or free spins still do not appear.

Before you upload anything or make a deposit, make sure your account name, address, and payment method all match your official documents; this single habit prevents most verification, withdrawal, deposit, and bonus problems.